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Results: 146
An Examination of Customer Relationship Management and Business Sustainability in Small and Medium Enterprises
The aim of this paper was to investigate the impact of customer relationship management (CRM) dimensions on business sustainability in small and medium enterprises (SMEs). A quantitative research approach was employed for data...
Published by: IGI Global
The Role of Responsive Leadership in Meeting Customer Needs During Crises
This case study conducted to investigate the impact of a responsive leadership approach in meeting customers' needs in a higher education institution in the UAE during the COVID-19 pandemic. For this purpose, a mixed-method...
Published by: IGI Global
Everyday Evil in Palestine
Ilan Pappé
Nov 12, 2021
This article is an attempt to cast content into the popular phrase used by activists in the Palestine solidary movement that in order to understand and be moved by the nature of colonization in Palestine all that is needed is a...
Published by: Memorial University of Newfoundland
Impact of Service Quality on Satisfaction
In this present work, Retail Service Quality Scale (RSQS) developed by Dabholkar et. al. (1996) has been used to measure service quality. For the purpose of examining the dimensionality of the scales a confirmatory factor...
Published by: IGI Global
An Efficient Method for Biomedical Word Sense Disambiguation Based on Web-Kernel Similarity
Searching for the best sense for a polysemous word remains one of the greatest challenges in the representation of biomedical text. To this end, Word Sense Disambiguation (WSD) algorithms mostly rely on an External Source of...
Published by: IGI Global
Deep Learning Hybrid Models for COVID-19 Prediction
COVID-19 is a highly contagious virus. Blood test is one of effective methods for COVID-19 diagnosis. However, the issues of blood test are time-consuming and lack of medical staff. In this paper, four deep learning hybrid...
Published by: IGI Global
Editorial: Pandemic Social Work
This editorial introduces the special issue Pandemic Social Work: Social Work Practice, Education, and Activism in the Time of COVID.
Published by: Memorial University of Newfoundland
The Gift of Drugs
Mohammed Hamdan
Dec 14, 2022
This article argues that Thomas De Quincey’s Confessions of an English Opium-Eater subverts the colonial representation of foreign places by providing a counter geographical narrative of English imperialism. De Quincey’s...
decolonial studies; Literature; Cultural Studies De Quincey; Confessions; space; arabesque; imperial; opium Romantic Literary Studies
Published by: Memorial University of Newfoundland
A Moderation and Mediation Model of Social Media Marketing and Brand Loyalty Among Smartphone Users in Egypt
Omnia Hilal
Jan 01, 2022
Social media are being extensively used as a platform to conduct marketing and advertising activities (Shwetha et al., 2020). However, there is always a challenge in how organizations can figure out the results of social media...
Published by: IGI Global
Promising Practices and Core (al) Innovation
Tim Sharp
Jan 30, 2014
Published by: Faculty of Education
A Student Advising System Using Association Rule Mining
Academic advising is a time-consuming activity that takes a considerable effort in guiding students to improve student performance. Traditional advising systems depend greatly on the effort of the advisor to find the best...
Published by: IGI Global
Predictive Data Mining Model for Electronic Customer Relationship Management Intelligence
The rising adoption of e-CRM strategies in marketing and customer relationship management has necessitated to more needs especially where a specific customer segment is targeted and the services are personalized. This paper...
Published by: IGI Global
Assessing the Success of the Perceived Usefulness for Knowledge Management Systems
Atheer Mohammed
Jan 01, 2022
Recently, Knowledge Management Systems (KMS) consider one of the major fields of study in educational institutions, caused by the necessity to identify their knowledge value and success. Hence, based on the updated DeLone and...
Published by: IGI Global
Promising practices and core(al) innovation Plenary Keynote Presentation VII
Tim Sharp
Jan 31, 2014
Published by: Faculty of Education
Alternative Assessment Approaches and Quality Product Design Within Web-Based Learning Environments
Ahlam Al-Abdullatif
Jul 01, 2020
The aim of the present study is to identify the impact of the alternative web-based self and peer assessment approaches on improving the quality of student educational projects. In this context, a study was carried out during...
Published by: IGI Global
Window Analysis and MPI for Efficiency and Productivity Assessment Under Fuzzy Data
Abbas Al-Refaie
Jan 01, 2022
This research develops a procedure for DEA window analysis and MPI evaluation of a manufacturing process with fuzzy inputs and outputs. A real case study was provided to illustrate relative efficiency and MPI assessment of a...
Published by: IGI Global
An Attendance System Using the Face Extraction and Recognition Technique Using PCA Algorithm
Face detection is the most critical and first step in the attendance management system. The human face is non-rigid and has many differences in visual situations, scale, clarity, poses, and rotation. The precise and reliable...
Published by: IGI Global
Knowledge Sharing Through Enterprise Social Media in a Telecommunications Context
This study investigated the motivators knowledge workers employ when sharing knowledge though enterprise social media (ESM) in a telecommunications context. A questionnaire was distributed among knowledge workers in one of the...
Published by: IGI Global
The Potential of Field Education as Transformative Learning
Sue-Ann MacDonald, Sinthu Srikanthan, Ilyan Ferrer, Edward Ou Jin Lee, Liza Lorenzetti, André-Anne Parent
Oct 28, 2020
Social work field education has reached a crisis point due to the imposition of neoliberal logics in both university and practice settings. As a result, social work programs are faced with challenges such as practicum shortages...
Published by: Memorial University of Newfoundland
Information Source Before Travelling and Choice of Traveling Mode
The ability to attract tourists is crucial for the success of tourism firms in Malaysia. This has therefore raised a major concern on which information sources tourists use when making choices on their traveling mode as well as...
Business and Management Hospitality, Travel, and Tourism Management Hospitality, Travel, & Tourism Management
Published by: IGI Global
An alternative proposal for French negation
In this paper, I propose an analysis of the negative expression (ne) pas 'not' in Modern Standard French, set within the minimalist program of Chomsky (1995), whose goal is to keep only principles no theory can do without...
Published by: Atlantic Provinces Linguistic Association
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